Terms of Sale
- Terms of Sale
- PLANET MUTU LIMITED
- OUR TERMS
- These are the terms and conditions on which we supply products to you, whether these are goods, services, or digital content.
- These terms apply together with our Website Terms of Use, our Privacy and Cookie Policy, our Copyright Notice, and our Medical Disclaimer.
- These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
1. INFORMATION ABOUT US AND HOW TO CONTACT US
- We are Planet Mutu Limited, a company registered in England and Wales. Our company registration number is 13697385, and our registered office is at Office 1, The Warehouse, Anchor Quay, Penryn TR10 8GZ United Kingdom.
- To contact you, we will write to you at the email address you provided to us in your order. Renewal reminders are sent by email. Unsubscribing from emails may prevent you from receiving them. Unsubscribing from emails does not cancel a subscription. You can manage your subscription at any time by logging in to your account at mutumamas.com, clicking your name in the top right corner and then âmanage subscriptionâ.
- You can contact us by emailing [email protected] or writing to us at the address above.
2. SUBSCRIPTIONS, BILLING, AND CANCELLATIONS
FREE TRIAL
- Your MUTU System Subscription may begin with a free trial, which lasts for a specified period (e.g., one week or 10 days). During the trial, you will have access to limited content.
- Full access will commence upon receipt of your first subscription payment, which will be processed automatically at the end of your trial, unless you cancel before this date.
- To cancel your subscription before the free trial finishes:
- You must be logged in at mutumamas.com
- Click on your name [top right corner]
- Click âManage Subscriptionâ
- Click âCancel Subscriptionâ
- You will retain access until the end of the trial, then it will end automatically and you wonât be charged.
- If you have trouble accessing your account, email us at [email protected]. Please allow 2 working days before the free trial ends if you require us to process cancellation on your behalf.
PAYMENT AND RECURRING SUBSCRIPTIONS
- Your MUTU System Subscription, which may start with a free trial, will continue month-to-month or annually (as chosen during sign-up) and will auto-renew unless cancelled by you.
- Both annual and monthly memberships are auto-renewal. At the time of renewal, the charge will be made to the payment method on file. Renewal reminders are sent by email. Unsubscribing from emails may prevent you from receiving them.
- You are responsible for cancelling before automatic renewal if you do not wish to continue with your subscription.
- Payment purchases are final following the free trial period, if applicable. Full membership access to all content is provided from the payment date. No partial or full refunds are available.
HOW TO CANCEL YOUR SUBSCRIPTION
- You may cancel your subscription at any time, but no partial or full refunds will be provided. Upon cancellation, access to the content will continue until the end of your current billing cycle.
- To cancel your subscription:
- You must be logged in at mutumamas.com
- Click on your name [top right corner]
- Click âManage Subscriptionâ
- Click âCancel Subscriptionâ
- If you have trouble accessing your account, email us at [email protected]. Please allow 2 working days before the renewal date if you require us to process your cancellation on your behalf.
Recurring Billing
- By starting a subscription and providing payment details, you authorise us to charge you on a recurring basis based on the chosen plan. Subscription fees are fully earned upon payment. If you wish to stop recurring billing, you must cancel your subscription in advance of the next billing date.
Recurring Billing
- By starting a subscription and providing payment details, you authorise us to charge you on a recurring basis based on the chosen plan. Subscription fees are fully earned upon payment. If you wish to stop recurring billing, you must cancel your subscription in advance of the next billing date.
Price Changes
- We reserve the right to adjust our service pricing at any time. Any changes will take effect after providing prior notice to you.
Refund Policy
- Payments are non-refundable, and no refunds or credits will be provided for partially used periods.
3. OUR CONTRACT WITH YOU
How we will accept your order
- Our acceptance of your order occurs when we email you to confirm it, at which point a contract will come into existence between you and us.
- If we are unable to accept your order, we will inform you of this and will not charge you. Reasons may include stock limitations, resource constraints, or errors in product descriptions or pricing.
4. OUR PRODUCTS
- Access to Digital Products
- Access to our programme is via an online membership account. Full access begins on the day of purchase or after the free trial period. Annual and monthly subscriptions renew automatically unless cancelled.
- Updates and Changes
- We may update our digital content to reflect legal, technical, or other changes. Any updates will not affect your rights to use the product as described at the time of purchase.
4.1 Physical Product: MUTU Kit Box â Delivery, Returns, and Faulty Goods
- If you purchase a physical MUTU Kit Box from us, we aim to deliver it within 30 days of your order date. If you have not received your Kit Box within this timeframe, please contact us at [email protected] to request a full refund.
- If your Kit Box arrives damaged, defective, or missing any components, you must notify us within 30 days of receipt. We may request photographic evidence of the issue in order to process your refund or replacement. If your item is deemed faulty, we will provide a return shipping service at no cost to you.
- If you change your mind about your Kit Box purchase, you may request a return within 14 days from the date of placing your order. You must contact our team at [email protected] to obtain the return address. For a change-of-mind return, you are responsible for the return shipping costs. To be eligible for a refund, the Kit Box must be unused and returned in its original packaging.
- Please note: this policy does not affect your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you have the right to a full refund if the goods are faulty within 30 days of receipt.
4.2 Lifetime Access
- Where a product or membership was described at time of purchase as providing âlifetime access,â this refers to access to the MUTU digital programme for the lifetime of the product and for as long as the userâs account remains active and contactable.
- Access requires the maintenance of an active account in accordance with Planet MUTU Limitedâs data-protection obligations.
- Accounts that are inactive, unsubscribed from communications, or otherwise uncontactable for 12 months or more may be removed in compliance with data-protection law. Once an account has been removed, associated data and access cannot be reinstated.
4.3 The MUTU Collective
- MUTU Collective group coaching is an additional option offered at a set price for all participants. Planet MUTU may, at its discretion, include temporary access to the MUTU programme or related resources to help participants get the most from their Collective experience. Any such access does not affect the Collective price or grant ongoing membership rights. No discounts, credits, or refunds are available for existing Planet MUTU memberships.
5. REFUNDS AND YOUR RIGHTS
Refunds for Digital Products
- We do not provide refunds or credits for any full or partial subscription periods or unused content. Once digital content is accessed or downloaded, you forfeit the right to a âcooling-offâ refund under UK consumer law.
6. LEGAL JURISDICTION
- These Terms and the relationship between you and Planet Mutu Limited are governed by English law. If you reside in the UK, the courts of your region have non-exclusive jurisdiction.
- Last Updated: January 2026
- Planet Mutu Limited