Terms of Sale
Please read these terms before purchasing. Note that we do not offer full or partial refunds on purchases or subscriptions of our digital programme. We may offer a free trial at the start of your purchase, and we always offer multiple free resources on our website and social platforms, to enable you to be sure MUTU is for you before you buy.
If you’re not sure if MUTU is right for you, please check our FAQ, our reviews, or ask a question on our social media feeds or by email before purchasing.
PLANET MUTU LIMITED | OUR TERMS
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1. INFORMATION ABOUT US AND HOW TO CONTACT US
We are Planet Mutu Limited, a company registered in England and Wales. Our company registration number is 13697385 and our registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
You can contact us by emailing [email protected] or writing to us at the address above.
If we have to contact you we will do so by writing to you at the email address you provided to us in your order. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2. SUBSCRIPTIONS, FREE TRIAL, BILLING AND CANCELLATIONS
There are 2 payment options: Annual Payment or Monthly Recurring Subscription.
Full (annual) payment purchases are final, following the free trial period if applicable. Full membership access (all content) is for 12 months from the payment date. No partial or full refunds may be made.
Our Annual Payment option is NOT a subscription and will not auto-renew. We will email you when your annual access is about to expire, to offer you the option to renew.
Recurring Monthly Subscription
Your MUTU System Subscription, which may start with a free trial, will continue month-to-month, quarterly or semi-annually and will renew on every renewal period depending on the subscription option you chose, unless and until you cancel your Subscription or we terminate it.
You must have Internet access and provide us with a current, valid, accepted method of payment (as such may be updated from time to time, “Payment Method”) to use the MUTU System service.
We will bill the monthly Subscription fee to your Payment Method. You must cancel your Subscription before it renews each payment term (monthly, quarterly, yearly or as stated in product term) in order to avoid billing of the next Subscription renewal fees to your Payment Method.
We may offer a number of Subscription plans, including special promotional plans or Subscriptions with differing prices, frequencies, conditions and limitations. Any materially different terms from those described in these Terms will be disclosed at your sign-up or in other communications made available to you.
Some promotional Subscriptions are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend our offered Subscription plans.
Your MUTU System Subscription may start with a free trial. The free trial period of your Subscription may last for one week, 10 days or as otherwise specified during sign-up.
For combinations with other offers, restrictions may apply. Free trials are for new and/or specified per former members only. MUTU System reserves the right, in its absolute discretion, to determine your free trial eligibility.
To cancel within your free trial (prior to either payment option being charged), go to ‘My Profile’ at mutumamas.com and use the ‘Cancel Free Trial’ option. This will cancel your access with immediate effect and no payments will be taken.
We will begin billing your Payment Method for Subscription fees at the end of the free trial period of your Subscription unless you cancel prior to the end of the free trial period.
For Subscriptions with no free trial, you will be billed immediately upon submitting your order.
We may authorise your Payment Method through various methods, including authorising it up to the price of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorisation during your free trial period.
You may not receive a notice from us that your free trial period has ended or that the paying portion of your Subscription has begun.
We will continue to bill your Payment Method on the agreed and accepted basis for your Subscription fee for your Subscription plan until you cancel.
Restricted access to content during free trial
You will have access during the Free Trial to the first 4 Modules of the MUTU programme, as well as the support forum, and selected bonus content. The remainder of the programme will be locked until payment is made.
You may cancel at any time in the trial period, and no payment will be taken.
Once your first subscription payment is complete, you will have access to the first 8 modules of the programme. The final 4 modules are unlocked after the second subscription payment. For the remainder of the duration of your subscription, you will have full access to all content.
You may cancel at any time during your subscription, however no full or partial refunds may be given.
You may cancel your ongoing subscription at any time. Simply go to ‘My Profile’ at mutumamas.com and use the ‘Cancel Subscription’ option.
Once you cancel you will have access to subscribed content until the last date of the subscription term following the most recent payment.
Note: Cancelling during your Free Trial will cancel your access with immediate effect and no payments will be taken.
WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-TERM SUBSCRIPTION PERIODS OR UN-VIEWED MODULES OR CONTENT.
To cancel, go to the “Your Account” page on our website mutumamas.com and follow the instructions for cancellation. If you cancel your Subscription, your account will automatically close at the end of your current billing period.
If you signed up for MUTU System using your account with a third party as a Payment Method, and wish to cancel your MUTU System Subscription at any time, including during your free trial, you may need to do so through such third party, including by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from, the MUTU System service through that third party.
You may also find billing information about your MUTU System Subscription by visiting your account with the applicable third party.
Unless cancelled by the member using the ‘Cancel’ function on mutumamas.com, memberships will automatically renew (be charged) monthly thereafter. At the time of renewal, payment will be charged to the payment method on file.
By starting your MUTU System monthly Subscription and providing or designating a Payment Method, you authorise us to charge you a Subscription fee at the then current rate on a recurring basis based on chosen renewal period, and any other charges you may incur in connection with your use of the MUTU System service to your Payment Method.
You acknowledge that the amount billed each renewal period may vary for reasons that may include differing amounts due to promotional offers, including gift card redemption and promotional code redemption, and/or changing or adding a plan, and you authorise us to charge your Payment Method for such varying amounts, which may be billed based on chosen renewal plan.
The Annual Payment option is not a recurring billing cycle. It will not auto renew or auto charge your Payment Method. We’ll let you know when your access is approaching expiration offer a renewal option.
The Subscription fee for our service will be billed at the beginning of the paying portion of your Subscription and each month or other chosen period thereafter unless and until you cancel your Subscription. We automatically bill your Payment Method each month, or other chosen period on the calendar day corresponding to the commencement of your paying Subscription.
Subscription fees are fully earned upon payment. We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event your paying Subscription began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate.
For example, if you started your MUTU System Subscription or became a paying member on January 31st, your next payment date is likely to be February 28th, and your Payment Method would be billed on that date. Your renewal date may change due to changes in your Subscription.
PAYMENTS ARE NON-REFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.
Following any cancellation you will continue to have access to the service through the end of your current billing period.
At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
If the form of payment we hold on file fails upon charging, we will send you an email to update payment terms. If payment terms are not updated promptly, the subscription will be automatically cancelled.
You may edit your Payment Method information by visiting our website and clicking on the “Your Account” link, available at the top of the pages of the MUTU System website. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see, “Cancellation” below), you remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method, as it may be updated.
This may result in a change to your payment billing dates. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.
MUTU System programme gift purchases are available for Annual Payment purchases only (not monthly subscription).
A Gift Purchase is valid for 12 months from the date of purchase and cannot be redeemed after this time. No cash, credit or any other alternative will be given where gift purchases have not been redeemed within 12 months from the date of purchase.
Once redeemed you have 12 months’ access to the programme.
3. OUR CONTRACT WITH YOU
How we will accept your order
Our acceptance of your order occurs when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We sell internationally. Our website is for the promotion of our products around the world. We accept orders from, and deliver to, addresses outside the UK, although there may be some countries where we cannot deliver our products. Please contact us if you need more information on which countries we deliver to.
4. OUR PRODUCTS
Products may vary
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown on images on our website.
Purchasing the MUTU programme with an annual payment gives you access to the programme and related content and features for 12 months and access begins on the day of purchase. In some circumstances, we may require you to install an update to enable you to continue using the product. Should the product purchased be retired, discontinued or if Planet Mutu were to cease trading then we will do everything commercially possible to alert you to this change.
Accessing our digital products
Our videos are hosted on Vimeo and stream through the online MUTU membership account. Vimeo is currently restricted in some parts of India, China and Indonesia, which may mean you’ll be unable to watch the videos if you’re in an area where Vimeo is restricted.
5. OUR RIGHTS TO MAKE CHANGES
We may change the product to reflect changes in relevant laws and regulatory requirements; and/or to implement technical adjustments and improvements, for example to address a security threat.
These changes should not affect your use of the product, unless it is necessary to amend the format of the digital content due to a previously undiscovered security threat. Should this happen we will guide you through any changes.
In addition, as we informed you in the description of the product on our website, we may make other changes to the product. We reserve the right to modify or discontinue the Site or Services with or without notice. We will not be liable to you or any third party should we exercise our right to modify or discontinue the Site or Services. If you object to any such changes, your sole recourse will be to cease access to the Site or Services. Continued access to the Site or Services following notice of any such changes will indicate your acknowledgement of such changes and acceptance of the Site or Services as so modified
Updates to digital content
We may update or require you to update digital content, provided that the digital content shall always match the general description of it that we provided to you before you bought it.
6. PROVIDING THE PRODUCTS (KITBAG OR MERCHANDISE SALES)
The costs of delivery will be as displayed to you on our website.
When we will provide the products
If the products are goods, we can on request provide you with an estimated delivery date, which will be within 30 days after the day on which we accept your order. If delivery has not taken place within 30 days after the day on which we accept your order, we may issue a replacement or refund at our discretion, provided that you notify us within 14 days after the 30 day delivery period that the goods have not arrived.
If the products are one-off services. We will begin the services on the date set out in the order. The estimated completion date for the services is as told to you during the order process.
If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires or you end the contract as described or we end the contract by written notice to you.
We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside of our control then we will contact you as soon as reasonably possible to let you know and we will take commercially reasonable steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received due to any such delay.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or otherwise delivered, your product will be left in your designated alternative location (if you have provided one). If we are unable to complete delivery, your item will be returned to the place of dispatch. We are not responsible for delivery failures that are caused by your unavailability to accept the product or by your provision of incorrect shipping details. If your delivery has been incorrectly delivered due to incorrect shipping details being supplied, it is your responsibility, we will not offer a refund on the kitbag in these circumstances.
If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect from a delivery depot, we may contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract.
Your legal rights if we deliver late. You have legal rights in the UK if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if we have refused to deliver the products after you have paid in full
When you become responsible for the product
The product will be your responsibility from the time we deliver the product to the address you gave us.
You own a product which is goods once we have received payment in full (i.e. paid in full).
We may need certain information from you so that we can supply the products to you, including but not limited to your name, email address, postal address and credit card information. If such information is required, this will have been stated in the description of the products on our website or we will separately contact you to request such information. We will contact you to ask for this information if you have not already provided this. If you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons we may suspend the supply of products to you
We may have to suspend the supply of a product to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements
- make changes to the product as requested by you or notified by us to you
Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.
We may also suspend supply of the products if you do not pay for them. If you do not pay us for the products when you are supposed to we may suspend supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.
7. NO WARRANTIES
The information, products and services offered on or through this website and by Planet Mutu Limited and any third-party websites are provided “as is” and without warranties of any kind either express or implied.
To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
We do not warrant that the website or any of its functions will be secure, uninterrupted or error-free, that defects will be corrected, or that any part of this website, including bulletin boards, or the servers that make it available, are free of viruses or other harmful components.
We do not warrant or make any representations regarding the use or the results of the use of the website or materials on this website or on third-party websites in terms of their correctness, accuracy, timeliness, reliability or otherwise. We do not warrant that the results of using the website or our products will meet your requirements.
Limitation of liability
Under no circumstances shall we, our subsidiary and parent companies or affiliates, or our directors, employees or agents be liable for any (a) direct, indirect, incidental, special or consequential damages that result from (i) The use of, or the inability to use, the website or products (including our messaging, blogs, comments of others, books, emails, products, or services, or third-party materials, products, or services made available through the website or by us in any way); (ii) Any conduct or content of any third party on the website; and (iii) Any content obtained from the website or products, whether based on warranty, contract, tort (including negligence) or any other legal theory, irrespective of whether we have been informed beforehand of the possibility of such damages; or (b) damages hereunder in excess of the aggregate amounts you have paid to us for the applicable product.
If you are dissatisfied with the website, any materials, products, or services on the website, or with any of the website’s terms and conditions, your sole and exclusive remedy is to discontinue using the website and the products, services and/or materials.
This site is continually under development and Planet Mutu Limited makes no warranty of any kind, implied or expressed, as to its accuracy, completeness or appropriateness for any purpose.
To the extent that any term in this clause conflicts with any other term as applied to customers globally, the terms of this clause shall govern.
8. MEDICAL DISCLAIMER
All material, information and/or advice made available to you (whether on our Site, as part of the Products or otherwise) is provided for your information only and may not be construed as medical advice or instruction.
None of the Materials are a recommendation as to how to treat any particular disease, health problem or health related condition. Nor have any Materials been evaluated by the Food and Drug Administration (FDA), Food Standards Agency (FSA) or the National Institute for Health and Clinical Excellence (NICE). The Materials do not supersede any advice given by any qualified medical practitioner, registered dietician or nutritionist.
The Materials are based on our own research and experiences. You should not use the Materials for diagnosis or treatment of any disease, health problem, health related condition or for prescription of any medication or other treatment.
You should consult with a medical healthcare professional BEFORE embarking on ANY exercise program (including, for the avoidance of doubt, before using any Product), particularly if you suspect you may have a health condition whether or not directly or indirectly related to pregnancy or post-pregnancy including but not limited to Hernia; Prolapse; severe or irreparable Diastasis Recti; Sacro-iliac pain; Sciatica, Symphysis Pubis Joint Diastasis; Pelvic Girdle Pain (also known as Symphysis Pubis Dysfunction) or Postnatal / Postpartum Depression.
Surgical or prescription options, implications, outcomes and insurance policy coverage vary widely across the world and can only be properly advised by your own medical healthcare professional.
We (nor any of our officers, employees, consultants, agents and/or representatives) do not provide medical advice, diagnosis, treatment or medical services of any kind.
We make no promises, assurances, warranties and/or representations that the Products (or any part of them) will treat, control or cure any particular disease, health problem or health related condition.
The Materials and/or Products are not a substitute for the consultation, diagnosis and/or medical treatment provided by your doctor, healthcare provider, nutritionist or dietician.
You must not rely on the Materials and/or Products as an alternative to medical advice and we expressly disclaim all responsibility for, and shall have no liability for, any damage, loss, expense, injury or liability whatsoever suffered by you or any third party as a result of your reliance on any Materials and/or Products we provide to you.
If you have any specific questions or concerns about any medical matter, you should consult your Doctor, Consultant, healthcare provider, Physiotherapist, nutritionist or dietician as soon as possible.
If you think you may be suffering from any particular disease, health problem or health related condition (whether before, during or after the use of the Products) you should seek immediate medical attention from your medical healthcare provider. You acknowledge that you will not delay seeking or disregard medical advice or discontinue any medical treatment because of the Materials we provide to you or because you have purchased the Products.
Nothing in this medical disclaimer shall exclude or limit our liability for death or injury.
9. YOUR RIGHTS TO END THE CONTRACT
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with the item and when you decide to end the contract:
Faulty or mis-described
If what you have bought is faulty or mis-described you may have a legal right to end the contract.
Your right to change your mind (‘Cooling Off period’)
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.
This right applies only to digital products which have not been accessed, streamed or downloaded; or delivered products that have not been opened.
If you have changed your mind about the product, you may be able to get a refund if you are within the cooling-off period, provided you have not viewed, accessed or downloaded the digital content.
If you have bought digital content for streaming (for example, our MUTU program) you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
In all other cases (if we are not at fault and there is no right to change your mind), see clause 2 ‘Cancellation’.
You do not have a right to change your mind in respect of:
Digital products after you have started to stream these. If you access or download digital content within 14 days of buying it (what is known as the ‘cooling-off’ period), you will have given consent to waive the 14 day cooling-off period.
Important: Once you have downloaded or accessed our online content, you have given up your consumer rights to a ‘cooling off’ refund.
Refunds and access to products
Digital products (the programme). We do not offer refunds or credits for any full or partial subscriptions periods.
Access to digital products following cancellation. If you cancel you must immediately delete all digital content that has been provided or that you have in your possession.
You will not share access details or any material or digital content (including any MUTU System material protected by copyright) with anyone at any time.
Delivered products such as merchandise or kit bags. We pay the costs of return if the item is faulty. However, if you change your mind, we would not refund the cost of postage, only the cost of the product(s) provided it has not been opened and is returned as sold.
Services, such as coaching, speaking or teaching. If you have said that you want the services to be carried out during the 14-day cancellation period and we have agreed to do so, once these have been completed, even if the cancellation period is still running.
Products such as the MUTU kit bag, sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; any products which become mixed inseparably with other items after their delivery.
MUTU Kit Bag. You have 14 days after the day you (or someone you nominate) receives the goods.
Ending the contract where we are not at fault and there is no right to change your mind
Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you will not receive a full or partial refund or credit.
A contract for goods or digital content is completed when the product is delivered or streamed and paid for.
A contract for services is completed when we have finished providing the services and you have paid for them.
If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you reasonable compensation for) the net costs we will incur as a result of your ending the contract.
We are not able to issue refunds for kit bags that have not been delivered as a result of you providing incorrect shipping information.
How to end the contract
Cancelling your Membership, or nonpayment of monies due, effectively ends your contract with us.
You can also email us at [email protected], from the email address used to purchase your MUTU programme. Please provide your name, home address, details of the order and, where available, your phone number.
By post. Simply write to us at our contact address, including the information required above.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us. Please email us at [email protected] If you are exercising your right to change your mind within the cooling off period, you must send off the goods within 14 days of telling us you wish to end the contract.
We will pay the costs of return:
if the products are faulty or mis-described;
if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong
How we will refund you
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds. If you are exercising your right to change your mind:
We may reduce your refund of the price paid (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
We will make any refunds due to you as soon as possible.
10. OUR RIGHTS TO END THE CONTRACT
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
- you do not make any payment instalment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
- you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
- you do not, within a reasonable time, allow us access to your premises to supply the services; or
- you infringe any of our intellectual property rights detailed in our Copyright Notice.
You must compensate us if you break the contract. If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
If there is a problem with the product
If you have any questions or complaints about the product, please contact us. You can write to us at [email protected]
Where the exercise equipment (excluding the cotton tote bag and complimentary straw) in your MUTU Kit Bag is defective, you may request a maximum of one replacement per defective item, in writing, no later than 6 months from the date of purchase, whether or not the item has been used by that date.
We may ask you to provide additional information, (including photographs), to enable us to investigate further and also to return the defective item for examination by our quality control team ahead of issuing a replacement.
We are not responsible for replacing items which have stopped working because you have failed to follow the instructions and care information provided when the product was supplied, or because you have used the product in a way other than instructed (eg you have used the Pilates ball for an activity outside the scope of that shown in the program).
Summary of your legal rights
We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in the UK in relation to the product. Nothing in these terms will affect your legal rights.
These are subject to certain exceptions. For detailed information please visit the Citizens Advice website https://www.citizensadvice.org.uk/
If your product is goods, for example exercise equipment, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases
Faulty items must be returned for examination ahead of a refund or replacement being issued. We will reimburse the cost of return, if the item is deemed to be faulty.
If your product is digital content, our MUTU System Online programme which is streamed by you, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
- if your digital content is faulty, you’re entitled to a repair or a replacement
- if the fault can’t be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back
- if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, for example private coaching, the Consumer Rights Act 2015 says:
- you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it
- if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable.
- if you haven’t agreed a time upfront, it must be carried out within a reasonable time.
11. PRICE AND PAYMENT
The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
All prices listed on Planet Mutu Limited websites are subject to change without notice. The price on the website supersedes any previous website pricing.
We will pass on changes in the rate of VAT or any other applicable taxes. If the rate of VAT or any other applicable taxes changes between your order date and the date we supply the product, we will adjust the rate of VAT or other tax that you pay, unless you have already paid for the product in full before the change in the rate of VAT or other tax takes effect.
What happens if we have got the price wrong?
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
When you must pay and how you must pay
We accept payment by the methods listed at the checkout stage of your online payment on our website. When you must pay depends on what product you are buying:
For goods, you must provide a payment method before we dispatch them.
For digital content, you must pay for the products before you begin to stream them. We may suspend access to this content if you do not pay any subsequent instalment.
For services, you may have to make an advance payment of a portion of the price of the services, before we start providing them. We will inform you of this at the time of booking. We will invoice you for the balance of the price of the services when we have completed them. You must pay each invoice within 30 calendar days after the date of the invoice.
We can charge interest if you pay late. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are not liable for any damages caused by you not following our instructions and your attention is particularly drawn to our medical disclaimer at clause 8.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
14. OTHER IMPORTANT TERMS
We may transfer this Agreement to someone else without your consent (including transferring our rights and obligations under these terms to another organisation).
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if you have not followed our instructions in relation to the products at any point or you have not followed these terms and conditions.
One licensed user is granted per programme purchased. Your log in details are strictly for your personal use and must not be shared, privately or publicly, whether for commercial or non commercial purposes.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
By purchasing our products and agreeing to our terms of sale, you agree that you will not replicate, reproduce, duplicate, copy, sell, resell, distribute or exploit any MUTU System content or format, whether for personal use or commercial gain.
15. LEGAL JURISDICTION
These Terms and the relationship between you and Planet Mutu Limited are governed by English law. You and Planet Mutu Limited irrevocably agree to submit to the personal and exclusive jurisdiction of English law and waive any jurisdictional, venue or inconvenient forum objections to such courts. If you live in the United Kingdom, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
We may modify these Terms at any time, as we deem appropriate.
If you disagree with the changes to the Terms, you must discontinue your use of the Site and Services, and if you have registered as a member, cancel your registration.
Your continued access or use of any of the Site or Services following such notice signifies your acceptance of the modified Terms. It is your responsibility to review the Terms regularly to be aware of such modifications.
We reserve the right to modify or discontinue the Site or Services with or without notice.
We will not be liable to you or any third party should we exercise our right to modify or discontinue the Site or Services. If you object to any such changes, your sole recourse will be to cease access to the Site or Services. Continued access to the Site or Services following notice of any such changes will indicate your acknowledgement of such changes and acceptance of the Site or Services as so modified and your use of new Services will be governed by these Terms.
Last Updated 1st January 2022
Planet Mutu Limited
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom