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PRIVACY POLICY (UK and EU)

  • Planet MUTU Ltd
  • Last updated: February 2026
  • Planet MUTU Ltd (“MUTU”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. We handle personal data with care, transparency, and in accordance with applicable data protection law.
  • This Privacy Policy explains how we collect, use, store, and protect personal data when you use MUTU services.

1. Scope of this policy

  • This policy applies to personal data processed through services provided via:
  • mutusystem.com/
  • mutumamas.com
  • associated subdomains, applications, and member platforms operated by Planet MUTU Ltd
  • our emails, messages, and customer support communications
  • This policy applies to individuals located in the United Kingdom and European Economic Area (EEA).

2. Data controller

  • The data controller responsible for your personal data is:
  • Planet MUTU Ltd
  • United Kingdom
  • Email: [email protected]
  • You have the right to lodge a complaint with:
  • the UK Information Commissioner’s Office (ICO), or
  • your local EEA data protection authority.

3. Personal data we collect

  • We collect only the personal data necessary to provide safe, effective, and supportive women’s health services.

3.1 Information you provide directly

  • This may include:
  • name and contact details (email address and optional mobile number)
  • account login credentials
  • programme progress, responses, and interactions
  • health-related information you choose to share
  • communications with customer support
  • survey or feedback responses
  • Some of this information may constitute special category health data under UK/EU data protection law.
  • We process special category data:
  • only with your explicit consent, and
  • solely to deliver, personalise, and improve MUTU services.
  • We do not require information about ethnicity, religion, political opinions, or sexual orientation.
  • If voluntarily provided, it is used solely to support monitoring of inclusion, accessibility, or equality and never to restrict access to services.

3.2 Information collected automatically

  • When you use our website or platform, we may collect:
  • device, browser, and operating system information
  • IP address and approximate location
  • usage data such as pages viewed and actions taken
  • cookie and analytics data
  • This information helps us:
  • maintain security and performance
  • understand how MUTU services are used
  • improve functionality and user experience
  • You can manage cookies via our cookie consent banner and browser settings.
  • Further information is available in our Cookie Policy.

3.3 Information from third parties

  • We may receive limited personal data from:
  • payment processors
  • secure hosting and infrastructure providers
  • analytics and communication service providers
  • We do not purchase sensitive health data from third parties.

4. How we use personal data

4.1 To provide MUTU services

  • We process personal data to:
  • create and manage your account
  • deliver digital programmes and guidance
  • personalise support and track progress
  • provide customer service
  • Legal basis:
  • Contract performance
  • Explicit consent (for special category health data)

4.2 To communicate with you

  • We may send:
  • supportive health content such as ‘Notes from MUTU’ emails
  • programme-related updates and service information
  • security or administrative messages
  • occasional relevant offers where permitted by law
  • You can unsubscribe from non-essential communications at any time.
  • Legal basis:
  • Consent (for marketing communications)
  • Legitimate interests (for essential service messages)

4.3 To improve and safeguard MUTU

  • We use personal data to:
  • analyse service usage and outcomes
  • develop and test improvements
  • ensure clinical safety and effectiveness
  • prevent fraud, misuse, or security incidents
  • Where possible, we use aggregated or anonymised data.
  • Legal basis: Legitimate interests and, where required, consent.

4.4 To meet legal obligations

  • We may process personal data to:
  • comply with applicable law or regulation
  • respond to lawful requests from authorities
  • establish, exercise, or defend legal claims
  • Legal basis: Legal obligation and legitimate interests.

5. Email and SMS communications

5.1 Email

  • Where you have given consent, we may send:
  • supportive health information
  • programme updates and service information
  • occasional relevant offers
  • You may withdraw consent at any time using the unsubscribe link in our emails.

5.2 SMS messages (optional)

  • If you provide a mobile number and opt in, we may send occasional supportive or service-related text messages.
  • Message frequency varies
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • SMS consent is separate and optional.

6. Sharing personal data

1. Sharing personal data

  • We do not sell personal data.
  • We may share personal data with trusted service providers who support MUTU’s operation, including:
  • secure hosting and infrastructure providers
  • payment processors
  • analytics and communication platforms
  • professional advisers where required
  • All processors must:
  • act only on our instructions
  • keep data confidential
  • implement appropriate security measures
  • comply with UK/EU data protection law

Business transfers

  • If Planet MUTU Ltd is involved in a merger, acquisition, investment, restructuring, or sale of assets, your personal data may be transferred to the relevant third party as part of that transaction.
  • Any such transfer will take place only where permitted by applicable data protection law, and the recipient will be required to:
  • use your personal data in a manner consistent with this Privacy Policy, and
  • provide a level of protection that is no less protective than that described here.
  • Where required by law, we will notify you of any material change in data control or data use and explain the choices available to you.

7. International data transfers

  • Your personal data may be processed outside the UK or EEA.
  • Where this occurs, we ensure appropriate safeguards, including:
  • UK adequacy regulations
  • EU Standard Contractual Clauses
  • other lawful transfer mechanisms recognised under UK/EU law
  • These safeguards ensure your data remains protected.

8. Data retention

  • We retain personal data only as long as necessary to:
  • provide MUTU services
  • comply with legal obligations
  • resolve disputes
  • maintain safety and accountability
  • In general:
  • account and health-related data are retained while your account remains active and for a limited period afterwards, where necessary for legal, safety, or audit purposes
  • financial records are retained in line with statutory requirements
  • data may be anonymised and retained for research, safety monitoring, or service improvement

9. Children

  • MUTU services are intended for adults.
  • We do not knowingly collect personal data from children under the applicable age for digital consent in their country (typically 13–16 years).
  • If we become aware that such data has been collected without appropriate consent, we will delete it promptly.

10. Your rights

  • Under UK/EU data protection law, you may have the right to:
  • access your personal data
  • request correction of inaccurate data
  • request erasure
  • restrict processing
  • receive a portable copy of your data
  • object to certain processing
  • withdraw consent at any time
  • To exercise your rights, contact: [email protected]
  • You may also complain to the ICO or your local EEA authority.

11. Security

  • We implement appropriate technical and organisational measures to protect personal data, including:
  • encrypted data transmission
  • secure hosting environments
  • access controls and staff training
  • ongoing security monitoring and review
  • While no system is completely secure, we take protection seriously and continuously improve safeguards.

12. Changes to this policy

  • We may update this Privacy Policy from time to time.
  • When we do, we will:
  • update the “last updated” date
  • publish the revised version on our website
  • notify users where changes are significant

13. Contact

  • For privacy questions or data requests:

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