PRIVACY NOTICE (US / GLOBAL)
- Planet MUTU Ltd
- Last updated: February 2026
- Planet MUTU Ltd (“MUTU,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
- This Privacy Notice explains how we collect, use, disclose, and safeguard personal information when you use:
- mutusystem.com
- mutumamas.com
- related websites, applications, member platforms, communications, and support services operated by Planet MUTU Ltd
- This notice applies to individuals located outside the United Kingdom and European Economic Area (EEA), including the United States.
- For users located in the UK or EEA, a separate UK/EU Privacy Policy applies.
1. Who we are
-
Business / data controller:
Planet MUTU Ltd
United Kingdom - Contact: [email protected]
2. Personal information we collect
- We collect only the information necessary to provide safe, effective, and supportive women’s health services.
Information you provide directly
- This may include:
- name and contact details (email address and optional mobile number)
- account login credentials
- programme progress, responses, and interactions
- health or wellness information you choose to share
- customer support communications
- survey or feedback responses
- Health-related information is used solely to deliver, personalise, and improve MUTU services.
- We do not require information about race, ethnicity, religion, political beliefs, or sexual orientation.
- If voluntarily provided, it is used only for inclusion, accessibility, or equality monitoring.
Information collected automatically
- When you use MUTU services, we may collect:
- device, browser, and operating system information
- IP address and approximate location
- usage activity and interactions
- cookies and analytics data
- This information helps us:
- operate and secure services
- understand how services are used
- improve performance and user experience
- You can manage cookies through browser settings and our cookie tools.
Information from service providers
- We may receive limited information from:
- payment processors
- hosting and infrastructure providers
- analytics and communications vendors
- We do not sell health data or purchase sensitive personal information from third parties.
Categories of personal information
- Under applicable U.S. state privacy laws, we may collect the following categories of personal information:
- Identifiers — such as name, email address, account credentials, and optional mobile number
- Customer records information — such as account details, programme participation, and customer support communications
- Internet or network activity information — such as device data, browsing activity, and interactions with MUTU services
- Geolocation data (approximate) — derived from IP address
- Sensitive personal information — limited to health or wellness information you choose to provide in order to receive MUTU services
- We collect this information:
- directly from you
- automatically from your device or browser
- from service providers supporting MUTU’s operation
- We use and disclose these categories of information only for the purposes described in this Privacy Notice, and we do not sell personal information.
3. How we use personal information
Provide MUTU services
- create and manage accounts
- deliver programmes and guidance
- personalise support
- provide customer service
Communicate with you
- Notes from MUTU and supportive health content
- service or security updates
- occasional relevant offers where permitted by law
- You may opt out of marketing emails at any time.
Improve and protect MUTU
- analyse usage and outcomes
- develop and test improvements
- prevent fraud or misuse
- maintain safety and integrity
- Where possible, we use aggregated or de-identified data.
Comply with legal obligations
- respond to lawful requests
- enforce terms
- protect rights, safety, and security
4. Email and SMS communications
- You may receive supportive content, service updates, and occasional relevant offers.
- You can unsubscribe at any time using the link in any email.
SMS / text messages
- If you provide a mobile number and opt in:
- we may send occasional supportive or service-related text messages
- message frequency varies
- message and data rates may apply
- you may opt out at any time by replying STOP
- SMS consent is separate and optional and is not required to use MUTU services.
5. HIPAA status and regulatory context
- MUTU currently provides direct-to-consumer digital health and wellness services and is not a covered entity or business associate under the U.S. Health Insurance Portability and Accountability Act (HIPAA).
- Accordingly, personal information you provide directly to MUTU through consumer services is not protected health information under HIPAA.
- However, MUTU may in future integrate with healthcare providers, health plans, or clinical care pathways.
- If MUTU becomes a HIPAA business associate in specific contexts:
- additional contractual and regulatory safeguards will apply, and
- a separate HIPAA-regulated privacy notice may govern those services.
- Although MUTU is not currently regulated under HIPAA for its direct-to-consumer services, our privacy, security, and data governance practices are informed by internationally recognised data protection standards, including the EU and UK General Data Protection Regulation (GDPR).
- This includes principles such as data minimisation, purpose limitation, user consent, and appropriate technical and organisational security safeguards.
6. Disclosure of personal information
- We do not sell personal information.
- We may disclose personal information to trusted service providers who support MUTU’s operation, including:
- cloud hosting and infrastructure providers
- payment processors
- analytics and communications vendors
- professional advisers where required
- All providers must protect personal information and use it only for permitted purposes.
Business transfers
- If Planet MUTU Ltd is involved in a merger, acquisition, investment, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
- Any recipient must:
- use personal information consistently with this Privacy Notice, and
- provide protections no less protective than those described here.
- Where required by law, we will notify you of any material change in ownership or data use and explain the choices available to you.
7. US state privacy rights
- Depending on your state of residence, you may have rights to:
- access personal information we hold about you
- correct inaccurate personal information
- request deletion of personal information
- obtain a portable copy of your data
- obtain a portable copy of your data
- opt out of certain data sharing or targeted advertising
- limit the use of sensitive personal information (where applicable)
- appeal a denied privacy request
- To exercise your privacy rights or raise a concern about how we handle your personal information, please contact: [email protected]
- We will not discriminate against you for exercising your privacy rights.
Sensitive personal information
- Some information processed by MUTU, such as health or wellness information you voluntarily provide, may be considered “sensitive personal information” under certain U.S. state privacy laws.
- We use sensitive personal information only as reasonably necessary to provide MUTU services, ensure safety, and meet legal obligations.
- We do not:
- sell sensitive personal information
- use sensitive personal information for cross-context behavioural advertising
- Where applicable law provides a right to limit the use or disclosure of sensitive personal information, you may exercise that right by contacting: [email protected]
Do Not Sell or Share
- MUTU does not sell or share personal information for monetary consideration or cross-context behavioural advertising as defined under California law.
8. International data transfers
- Because MUTU operates globally, personal information may be processed outside your state or country of residence, including in the United Kingdom.
- We use appropriate contractual, organisational, and legal safeguards to protect transferred personal information.
9. Data retention
- We retain personal information only as long as necessary to:
- provide services
- meet legal obligations
- resolve disputes
- maintain safety and accountability
- Account information is generally retained while active and for a limited period afterwards.
- Information may be anonymised and retained for research, safety monitoring, or service improvement.
10. Children’s privacy
- MUTU services are intended for adults.
- We do not knowingly collect personal information from children under 13 years of age.
- If we become aware such information has been collected, it will be deleted promptly.
11. Security
- We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information, including:
- encryption in transit
- secure hosting environments
- access controls and staff training
- ongoing monitoring and review
- No system can guarantee absolute security, but we continuously improve our safeguards.
12. Changes to this Privacy Notice
- We may update this Privacy Notice from time to time.
- When we do, we will:
- Revise the “Last updated” date
- Publish the updated notice on our website
- Provide notice where required by law
13. Contact us
- Planet MUTU Ltd
- Email: [email protected]
- Website: https://mutusystem.com/en-us/